[VISITOR STARTS CHAT]
Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?
[VISITOR STATES REQUIREMENT - CHECK THE KNOWLEDGE BASE AND ATTEMPT TO GIVE AN ANSWER]
[IF THIS IS SOMETHING NOT ANSWERED IN THE KNOWLEDGE BASE]
Sorry, but I'm not able to answer this via live chat. I can however get a member of the team to contact you to confirm. Could I take your name, email address and telephone number?
[VISITOR GIVES NAME AND CONTACT DETAILS]
Thanks [VISITOR FIRST NAME]. We will be in touch asap.
[VISITOR SAYS THANKS/CONFIRMS]
You’re welcome. Thanks for visiting!
PRODUCTS THEY SELL:
College Wear (Oxford Colleges - see 'College List' article)
Individual college-branded merchandise, typically including:
- Hoodies
- Sweatshirts
- T-shirts
- Polo shirts
- Jackets
- Hats / caps
- Scarves
- Accessories
Oxford University Clothing
Official University-branded apparel:
- Embroidered T-shirts (e.g. heavyweight Oxford logo tee)
- Hoodies
- Sweatshirts
- Polo shirts
- Jackets / outerwear
- Formalwear-inspired items (ties, etc.)
Oxford University Boat Club (OUBC)
Specialist sub-range:
- OUBC striped polo shirts
- Rowing-themed clothing
- Branded accessories
- Gifts and memorabilia
Oxford Souvenirs & Gifts
General gift and tourist items:
- Notebooks (e.g. Radcliffe Camera notebook)
- Soft toys (e.g. OUBC bear)
- Keyrings
- Mugs
- Stationery
- Keepsakes
- Decorative items
Children’s Clothing
Oxford-branded clothing tailored for children:
- Kids’ hoodies
- Kids’ T-shirts
- Baby clothing / infant gifts
- Small-size accessories
Academic Dress (Purchase & Hire)
Formal academic items:
- Gowns (undergraduate, postgraduate)
- Mortarboards
- Hoods
- Sub fusc items
- Hire options for ceremonies
Accessories
Across multiple ranges:
- Bags
- Hats and caps
- Scarves
- Ties (historic product category — Varsity Shop introduced modern neckties in 1870)
- Pins / badges
Gift Bundles
Pre-packaged product combinations:
- Clothing + souvenir bundles
- Seasonal or promotional bundles
- Discounted sets
Hire Products
Items available for temporary use:
- Academic gowns
- Formalwear accessories
PRODUCTS THEY DON'T PROVIDE: