[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

CHECK WHICH SITE THE VISITOR IS ON

[HOUSE REMOVALS QUOTE]

OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for these details. Can you confirm your current address and the address of where you are looking to move to?

[VISITOR GIVES BOTH ADDRESSES- MUST GET BOTH]

Is it a sale and purchase or a move between two rented properties?

[CONFIRMS TYPE OF MOVE]

Is each property a flat or house and how many bedrooms?

[CONFIRMS TYPE OF PROPERTY]

What date do you plan to move?

[VISITOR CONFIRMS THE DATE]

Finally can you confirm what services you are looking for help with relating to your move?

[VISITOR CONFIRMS SERVICES]

Thanks [VISITOR FIRST NAME], the team will be in touch to provide you with a quote.

[VISITOR THANKS]

You're welcome. Thanks for chatting with us today! 

[FURNITURE CLEARANCE]

So I can assist you further with your enquiry, can you confirm what do you need removing and disposing of?

[VISITOR CONFIRMS DETAILS]

Do you have photos of the items you need cleared?

[YES/NO]

When do you need it collected ideally.

[CONFIRMS DATE]

OK, thanks for this information. Finally, so I can get a member of the team to contact you to discuss your clearance further, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME], someone will be in touch with a price and availability. 

[VISITOR THANKS]

You're welcome. Thanks for chatting with us today!