So I can assist you further, can you confirm if you are an existing client?

[VISITOR CONFIRMS]

Thanks for confirming this. So I can get a member of the team to contact you to to assist you with this, could I take your name, email address, postcode and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch shortly.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!