OK, can I confirm that you’re an existing client?

[IF YES]

Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[IF NO]

No problem. If I could take your name, email address and telephone number, we’ll be in touch asap.

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME]. Could you tell me where you are located?