[WHEN WRAPPING UP, IF IT'S A LEAD AND YOU DON'T GET A NAME, PLEASE PUT 'Friend' IN THE FIRST NAME FIELD!]

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

2 [VISITOR STATES REQUIREMENT - DON'T WORRY IF IT DOESN'T APPEAR TO BE RELATED TO PERSONAL INJURY]

OK. We may be able to help with that, in case we get disconnected, can I please have your name and phone number?

3 [VISITOR GIVES NAME & NUMBER]

[USE EXPANDED SECTION BELOW...]

[BASED ON THE ORIGINAL REQUIREMENT, CHOOSE ONE OR MORE OF THE FOLLOWING RESPONSES IF IT'S RELATED TO PERSONAL INJURY]

When did this [ACCIDENT] happen?

Where did this [NAME OF INCIDENT] take place? [CITY/STATE] 

Can you please tell me about your injuries?

-OR-experience

What injuries did you  from this [ACCIDENT]?

Was anyone else injured in the accident?

What type of medical treatment did you receive?

-OR-

Did you have any medical professionals examine your injuries?

-OR-

Did you go to the hospital?

Did the police write up any report or tickets for the accident?

Was the other driver drunk or under the influence? [ONLY USE FOR CAR ACCIDENTS]

Was the person who was negligent for the accident insured?  [MAINLY USE FOR CAR ACCIDENTS]

Do you currently have an attorney for this accident?

4 [VISITOR GIVES EMAIL ADDRESS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

5 [VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[WHEN WRAPPING UP, IF IT'S A LEAD AND YOU DON'T GET A NAME, PLEASE PUT 'Friend' IN THE FIRST NAME FIELD!]