Sorry to hear that. Are you an existing client?

[IF YES]

Thanks. I can get someone from the team to contact you asap. If I could take your name, email address and telephone number, we'll be in touch.

[IF NO]

OK, no problem. I'd need a member of the team to contact you to discuss this. Can I book you in for a consultation?

[IF YES - CONTINUE VIA SCRIPT STEPS]

[IF NO]

OK, I can get a member of the team to contact you if you'd prefer? If I could take your name, email address and telephone number, we'll be in touch asap.