[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - THERE ARE 4 OPTIONS BELOW]

[1. IF THEY WANT TO BOOK A TABLE AND GIVE YOU THE DATE & TIME AND NUMBER OF GUESTS]

[1a. IF NUMBER OF GUESTS IS 6 OR LESS]

That's great! I can do this for you now. [CHECK AVAILABILITY HERE -https://www.thefeathers.co.uk/make-a-booking - IF THE TIME ISN'T AVAILABLE, OFFER SOMETHING CLOSEST TO IT]

[TIME/DATE CONFIRMED]

So I can confirm your booking, can I take your name, email address and telephone number?

[VISITOR CONFIRMS DETAILS]

Thanks [VISITOR FIRST NAME]. Is this for a special occasion or do you have any dietary requirements?

[VISITOR CONFIRMS OCCASION OR DIETARY REQUIREMENTS]

Thanks for confirming. Can I also remind you that we have a policy to only allow guests aged 21 and over after 8pm.

[VISITOR CONFIRMS THEY UNDERSTAND THE AGE RESTRICTION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. That's all booked! You'll receive confirmation via email shortly.

[VISITOR SAYS THANKS]

You’re welcome. We look forward to seeing you soon!

[ADD NOTE INTO THE COMMENTS] Booked by [OPERATOR NAME] @ Melu

[1b. IF NUMBER OF GUESTS IS 7 OR MORE]

That's great! I can't book this for you now due to the size of your group, but I can get a member of the team to contact you as soon as possible to confirm your booking. If I could take your name, email address and telephone number, we'll be in touch.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch to complete your booking!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. We look forward to seeing you soon!

[ADD NOTE INTO THE COMMENTS] Booked by [OPERATOR NAME] @ Melu

[2. IF THEY WANT TO BOOK A TABLE WITHOUT GIVING ANY DETAILS]

That's great! I should be able to do this for you. Could you tell me the date you'd like and how many guests will be dining?

[2a. IF NUMBER OF GUESTS IS 6 OR LESS]

That's great! I can do this for you now. [CHECK AVAILABILITY HERE -  https://thefeathers.co.uk/booking/ - IF THE TIME ISN'T AVAILABLE, OFFER SOMETHING CLOSEST TO IT]

[TIME/DATE CONFIRMED]

So I can confirm your booking, can I take your name, email address and telephone number?

[VISITOR CONFIRMS DETAILS]

Thanks [VISITOR FIRST NAME]. Is this for a special occasion or do you have any dietary requirements?

[VISITOR CONFIRMS OCCASION OR DIETARY REQUIREMENTS]

Thanks for confirming. Can I also remind you that we have a policy to only allow guests aged 21 and over after 8pm.

[VISITOR CONFIRMS THEY UNDERSTAND THE AGE RESTRICTION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. That's all booked! You'll receive confirmation via email shortly.

[VISITOR SAYS THANKS]

You’re welcome. We look forward to seeing you soon!

[ADD NOTE INTO THE COMMENTS] Booked by [OPERATOR NAME] @ Melu

[2b. IF NUMBER OF GUESTS IS 7 OR MORE]

That's great! I can't book this for you now due to the size of your group, but I can get a member of the team to contact you as soon as possible to confirm your booking. If I could take your name, email address and telephone number, we'll be in touch.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch to complete your booking!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. We look forward to seeing you soon!

[3. IF THE VISITOR WANTS A PARTY/SPECIAL OCCASION/WEDDING BOOKING]

So I can get a member of our events team to contact you to discuss this, could you tell me a little more about your special occasion?

[VISITOR CONFIRMS TYPE OF OCCASION]

Thanks! Could you also give me a rough idea of the date and number of guests?

[VISITOR CONFIRMS DATE & GUESTS]

That's great! If I could take your name, email address and telephone number, we'll be in touch to discuss this further with you.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[4. IF THE VISITOR HAS A GENERAL ENQUIRY WE CAN'T ANSWER]

I'd need to get a member of the team to contact you to confirm this. If I could take your name, email address and telephone number, we'll be in touch.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!