[VISITORS WANTING TO CANCEL]

OK, the best way to do this is to click the link in the confirmation email you received when you booked. Alternatively, I can take those details for you and pass them onto the team, but you may still get a booking reminder email 24 hours before the booking time, so if you do, please ignore it!

[IF THEY WANT TO CANCEL VIA LIVE CHAT, CONTINUE VIA SCRIPT STEPS, POINT 4]

[VISITORS WANTING TO MODIFY/CHANGE THEIR BOOKING]

OK. I can take those details for you and pass them onto the team to assist with making those changes to your booking. Could you tell me how many people your booking was for, and what you would like to change?

[CONTINUE VIA SCRIPT STEPS, POINT 4]