Taxfiler is an online software solution for accountants, bookkeepers, and tax advisors, helping them to file their clients’ tax returns online via HMRC. Individuals can also use Taxfiler if they wish.
As of 16 June 2022, Taxfiler functionality has been incorporated into IRIS Elements and is available as IRIS Elements Tax to accountancy and bookkeeping practices in the UK.
All in-bound queries from net new customers should be redirected to https://www.iris.co.uk/products/iris-elements/tax/
Support queries should be handled in the same way as they were. There is a new section for questions from existing customers about IRIS Elements
DON’T TAKE PHONE NUMBERS! TAXFILER DON’T OFFER PHONE SUPPORT AND WON’T CALL!
IF A VISITOR ASKS IF SOMEONE WILL CALL, ALWAYS SAY WE’LL EMAIL ONLY!
Our role is to:
- Identify the service the visitor is looking for and if they are a new or existing customer
- Direct new customers to: https://www.iris.co.uk/products/iris-elements/tax/
- Follow support route for existing customers