[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK, we can help with this. So I can get a member of the team to contact you to discuss your case further, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

MUST GET A PHONE NUMBER FOR EMPLOYMENT LAW ENQUIRIES

Can you also confirm your postcode and your preferred office?

[VISITOR CONFIRMS LOCATION AND PREFERRED OFFICE]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Can you confirm how you heard about us?

[VISITOR CONFIRMS]

Thanks for this. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for chatting with us today! 

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