OK, no problem. Could I take your full name and the name of the solicitor you're working with?

[VISITOR RESPONDS]

Thanks [VISITOR FIRST NAME]. How you prefer to be contacted, via email or phone?

[VISITOR CONFIRMS METHOD]

Thanks for confirming. Can you also confirm the number/email for us to use?

[VISITOR CONFIRMS PHONE/EMAIL]

Thanks [VISITOR FIRST NAME]. We'll be in touch asap.

[RAISE AS A CLIENT LEAD]