[VISITOR STATES REQUIREMENT - MOST LIKELY INTERESTED IN THE ECO4 OR ECO+ GRANT]

[1 IF ASKING ABOUT THE ECO4 GRANT]

OK, so I can check if you’re eligible, could you tell me if you are a private homeowner with a gross household income of less than £31,000 per annum or do you receive Government benefits?

[2 IF NO TO BOTH - EARNING OVER £31,000 AND NOT RECEIVING BENEFITS]

Unfortunately it would appear that you’re not going to be eligible for the ECO4 grant. However, you may be eligible for the ECO+ grant. If I could take your name, email address and telephone number, someone from the team will be in touch asap to tell you more about this.

[3 IF EARNING LESS THAN £31,000]

Thanks. You may be eligible for the ECO4 grant, so if I could take your name, email address and telephone number, someone from the team will be in touch asap to confirm and take you through the next steps for application.

[IF RECEIVING BENEFITS]

Thanks. Are you receiving one of these benefits? Armed Forces Independence Allowance, Attendance Allowance, Carers Allowance, Child Benefit (Salary Cap Applies), Child Tax Credit, Constant Attendance Allowance, Disability Living Allowance, Income Based Job Seekers Allowance, Income Related Employment & Support Allowance, Income Support, Industrial Injuries Disablement Benefit, Pension Guarantee Credit, Personal Independence Payment, Severe Disablement Allowance, Universal Credit, War Pensions Mobility Supplement, Working Tax Credit?

[IF YES TO ANY OF THE ABOVE BENEFITS]

Thanks. You may be eligible for the ECO4 grant, so if I could take your name, email address and telephone number, someone from the team will be in touch asap to confirm and take you through the next steps for application.

[IF NONE OF THE ABOVE BENEFITS]

OK, could you tell me which benefits you are receiving?

[VISITOR CONFIRMS BENEFITS]

Thanks. You may be eligible for the ECO4 grant, so if I could take your name, email address and telephone number, someone from the team will be in touch asap to confirm and take you through the next steps for application.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[4 IF ASKING ABOUT THE ECO+ GRANT]

OK. Does your property have an EPC rating of D or below?

[IF YES]

OK, I can get a member of the team to contact you to check if you’re eligible for the ECO+ grant. If I could take your name, email address and telephone number, someone from the team will be in touch asap to confirm.

[IF NO]

OK. You may not be eligible for the ECO+ grant, but we can contact you with alternative funding options. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[IF DON’T KNOW]

OK, your home may not have an EPC. I can get a member of the team to contact you to check if you’re eligible for the ECO+ grant. If I could take your name, email address and telephone number, someone from the team will be in touch asap to confirm.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!