[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF INTERESTED IN WORDPRESS WEBSITE QUOTE]

That's great! To get an instant quote for a WordPress website in less than 60 seconds, please complete the quote calculator here - https://studiovine.co.uk/website-calculator/.

[1b. HAD A WEBSITE QUOTE AND WANTS TO DISCUSS/CONTINUE]

Thanks! So I can get a member of the team to contact you, could I take your name and the quote reference number you were given with your quote?

[VISITOR CONFIRMS NAME AND QUOTE REFERENCE - HAS A NUMBER FORMAT WITH 4 DIGITS, E.G. 1234]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[2a. IF INTERESTED IN UNLIMITED GRAPHIC DESIGN]

That's great! The best way to start is for us to provide a demo to show you how everything works. Would you like me to book this in for you now?

[IF YES, USE BOOKING FORM HERE - https://studiovine.co.uk/book-a-demo/ - AND OFFER THE EARLIEST AVAILABLE DATE & TIME]

[RAISE AS A LEAD WITH THE BOOKING DATE/TIME IN THE COMMENTS FIELD]

[2b. IF INTERESTED IN UNLIMITED GRAPHIC DESIGN, BUT DOESN'T WANT A DEMO]

OK, no problem. You can sign-up right away without a demo via this link - LINK TBC.

[3. FOR ANYTHING ELSE THAT NEEDS TO BE RAISED]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could I also take your website address and business name?

[VISITOR GIVES WEBSITE ADDRESS AND BUSINESS NAME]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!