[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - IF YOU’RE NOT SURE WHAT THEY WANT, ASK FOR MORE INFO]

DO NOT OFFER A FREE CONSULTATION

Thank you for your enquiry. Can you tell me a little more information regarding your situation?

[VISITOR GIVES DETAILS]

Thank you for this. We will see whether somebody in the team can help you with this, and if they can, they will come back to you. Could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

ONLY NEED EMAIL ADDRESS TO BE RAISED AS A LEAD, BUT MUST HAVE IT. PHONE NUMBER ALONE IS NOT ENOUGH!

[NO EMAIL ADDRESS]

Unfortunately I am unable to pass your enquiry onto the team without an email address. If I could take it now, I'll get someone from the team to contact you.

[IF ALL CONTACT DETAILS ARE GIVEN]

Thanks for giving me all that information, [VISITOR FIRST NAME].  If we can help we’ll be in touch. Steene Law Ltd records all their calls for monitoring purposes to improve service.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks contacting us!

DO NOT SAY HAVE A WONDERFUL/GREAT/GOOD DAY.

Services offered:

• Claim Care Fees Refund
• Concerns about LPA Abuse
• Continuing Health Care
• Court of Protection
• Deliberate Deprivation of Assets
• Deputyship
• Fighting Care Home Fees
• Mental Capacity
• OPG Investigations
• Saving the property
• Elder Abuse and Safeguarding