Operator notes

Southgate Solicitors is a specialist family law firm based in North London, providing expert legal advice and representation to individuals and families across a wide range of family-related matters. The firm is regulated by the Solicitors Regulation Authority (SRA) and is recognised for its client-focused approach, clear advice, and specialist expertise in family law.


Areas of Law Covered

Southgate Solicitors primarily specialises in:


Divorce and Separation – including divorce, civil dissolution, joint representation, and separation matters.

Financial Matters Following Relationship Breakdown – including asset division, financial relief, property disputes, pension issues, and maintenance arrangements. 

Children Matters – including child arrangements, grandparents' rights, international relocation, and disputes involving children.

Domestic Abuse – including non-molestation orders, occupation orders, and emergency protective measures.

Local Authority & Care Proceedings – including care proceedings, Public Law Outline (PLO) matters, and special guardianship applications.

Family Mediation – including MIAMs (Mediation Information and Assessment Meetings), separation mediation, and financial mediation services.


What Live Chat Operators Should Know

Most enquiries will come from people experiencing difficult personal situations such as divorce, separation, disputes involving children, financial settlements, domestic abuse concerns, or local authority involvement. Visitors are often seeking reassurance, guidance, and a confidential discussion with a specialist solicitor. Your role is to listen, gather key information, answer basic questions where appropriate, and arrange for the client to speak with the most suitable member of the Southgate Solicitors team.


Southgate Solicitors promotes an approachable, compassionate, and professional service, with an emphasis on achieving the best possible outcome for clients during what can be challenging periods in their lives.


Our role is to:

- Understand the nature of the legal issue

- Confirm whether or not Southgate Solicitors can help with the issue

- When the issue is something Southgate Solicitors can help with, take name, email address and telephone number of visitor and raise as a lead