[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR NAME]. Are you looking for a solicitor?

[1a. IF YES TO LOOKING FOR A SOLICITOR]

OK, I can get you the details for a Solicitor that would be able to help. Could I take your name, email address and telephone number?

[VISITOR GIVES DETAILS - IF AREA OF LAW REQUIRED NOT OBVIOUS]

Thanks [VISITOR FIRST NAME]. Can you confirm which area of law you need?

[IF YOU’RE NOT SURE WHAT AREA IT IS, CHOOSE ‘OTHER’ ON THE FORM]

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME]. So we can find a Solicitor local to you, can I also take your postcode?

[VISITOR GIVES POSTCODE]

Thanks. We’ll be in touch shortly with the details of Solicitors that can assist you.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Then please enter their details onto the form here: https://www.solicitorsnearme.com/find-solicitors-near-me/  - add the transcript to the ‘Brief Details’ field, with the text ‘NEW LEAD GENERATED VIA LIVE CHAT’ at the top.

[1b. IF NO TO LOOKING FOR A SOLICITOR]

OK, how can we help you?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!