[VISITOR STARTS CHAT]
Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?
[VISITOR STATES REQUIREMENT - CHECK THAT THEY ARE BASED IN THE UK]
[CAN HELP INDIVIDUALS]
OK, can you confirm where you are based?
[VISITOR CONFIRMS LOCATION - MUST BE IN THE UK FOR IT TO BE A LEAD]
[IF NOT BASED IN THE UK]
Sorry, but we only work with customers located in the UK.
[IF BASED IN THE UK]
OK. I can get a member of the team to contact you to discuss your requirements. If I could take your name, email address and telephone number, we'll be in touch asap.
[VISITOR GIVES NAME & CONTACT DETAILS]
[IF THEY WANT ANYTHING TO DO WITH A GENERATOR]
Thanks [VISITOR FIRST NAME]. Can you also tell me the size of the generator and how you will use it?
[VISITOR CONFIRMS]
Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.
[VISITOR SAYS THANKS/CONFIRMS]
You’re welcome. Thanks for visiting!
[NOW ENTER DETAILS HERE - https://www.solentpower.co.uk/leads/ - PUTTING THE TRANSCRIPT WITH 'MELU CHAT' AT THE TOP IN THE MESSAGE FIELD - IF THEY DON'T GIVE AN EMAIL, USE THIS FORMAT WITH THEIR NAME - firstname.surname@solentmelu.com]