OK, can I check if you're an existing client?

[IF NO]

No problem. Can you confirm where you are based? 

[CONTINUE VIA SCRIPT STEPS]

[IF YES]

Thanks. I can get someone from the team to contact you asap, or if it's an emergency, please call 02381 550144.

[IF THEY WANT A SOMEONE TO CONTACT THEM]

Sure. If I could take your name, email address and telephone number, someone from the team will be in touch asap.