[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[1. IF THEY NEED HELP DESIGNING/LAUNCHING AN EXISTING PRODUCT]

OK. Are you an existing client?

[IF YES]

Thanks. I can get a member of the team to contact you to discuss this in more detail. If I could take your name, email address and telephone number, we'll be in touch asap.

[IF NO]

No problem. I can get a member of the team to contact you to discuss this in more detail. If I could take your name, email address and telephone number, we'll be in touch asap.

[2. IF THEY NEED HELP WITH A NEW PRODUCT IDEA]

OK. Could you tell me a little more about the product and industry?

[VISITOR GIVES MORE INFORMATION ABOUT PRODUCT AND INDUSTRY]

Thanks. Have you worked with us before?

[IF YES]

Thanks. I can get a member of the team to contact you to discuss this in more detail. If I could take your name, email address and telephone number, we'll be in touch asap.

[IF NO]

No problem. I can get a member of the team to contact you to discuss this in more detail. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!