[VISITOR STARTS CHAT]

Can I help you with anything today?

[VISITOR STATES REQUIREMENT - IF THEY’RE LOOKING FOR A PRODUCT]

[USE SEARCH BAR ON WEBSITE TO FIND PRODUCT. GIVE THEM LINK TO IT]

[IF YOU CAN’T FIND THE PRODUCT]

I can’t locate that product, so I’d need to get a member of the team to contact you. Could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!