[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Are you looking to grow your law firm or consultancy?

[1a. IF YES TO LOOKING TO GROW]

Great! Have you read Nick’s best guide to growing a law firm fast?

[IF NO TO READING GUIDE]

OK, I can send this to you now. Could I take your name and email address? [FILL IN FORM ON THEIR BEHALF HERE - https://www.samsonconsulting.co.uk/free-guides/]

[IF YES TO READING GUIDE]

OK, how can we help you?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[1b. IF NO TO LOOKING TO GROW]

OK, how can we help you?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!