Script steps

[VISITOR STARTS CHAT]


Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?


[1a. VISITOR STATES REQUIREMENT - NOT DOCUMENT SERVICES]


OK, I can book a discovery call with one of our Solicitors so you can discuss this further. During the discovery call, you can explain your situation to the Solicitor and we can then determine the best way to assist you, recommend the best next step, and give you information about our charges. The discovery call will not give you answers to legal questions or free legal advice.


[1b. IF YES]


Thanks. If I could take your name, email address, telephone number, and your preferred call time (AM or PM), someone from the team will contact you asap.


[2. VISITOR LOOKING FOR DOCUMENT SERVICES (e.g. certified copies of ID, legalizing/apostilling documents, countersigning passports, certifying LPAs, statutory declarations, affidavits, ID1/ID5 and Deeds of Name Change)]


OK. If I could take your name, email address, and telephone number, someone from the team will contact you asap to arrange this.


[VISITOR GIVES DETAILS - ADD THEM TO FORM AND SUBMIT HERE - https://www.rochelegal.co.uk/contact-live-chat/]


[VISITOR SAYS THANKS/CONFIRMS]


You’re welcome. Thanks for visiting!


Services offered:

  • Wills
  • Court of Protection
  • Probate
  • Missing Persons Law
  • Trusts and Tax
  • Disputes
  • Powers of Attorney
  • Document Services
  • Managing Affairs
  • International Probate