[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[CHECK KB ARTICLES ON HOW TO HANDLE BASED ON REQUIREMENTS - ARE THEY FROM A BUSINESS, SCHOOL OR CHARITABLE ORGANISATION?]

OK. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!