B [VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. How may I help you today?

2 [VISITOR STATES REQUIREMENT]

Are you an existing client?

[IF YES, EXISTING CLIENTS NEED TO SUBMIT A SUPPORT REQUEST]

OK, please use our client support portal to post your issue - https://service.responsivetechnologypartners.com/support. Someone from the team will be able to assist you. Alternatively for phone support, please call (877) 358-9388.

[IF EXISTING CLIENT REQUESTS STATUS ON AN EXISTING SUPPORT TICKET , WEEKDAYS ONLY]

One of our Dispatchers will help you check the status of your support ticket. Please call (877) 358-9388. 

[IF EXISTING CLIENT REQUESTS STATUS ON AN EXISTING SUPPORT TICKET ON A SATURDAY/SUNDAY]

For assistance, please call (877) 358-9388 and one of our team can review your ticket status. 

[IF EXISTING CLIENT NEEDS TO SUBMIT A SUPPORT REQUEST BUT DOESN’T KNOW THEIR PASSWORD]

If you don’t have your password available, please email your support request to: support@responsivetechnologypartners.com. One of our Team will submit a support request on your behalf, and someone will reach out to you once it has been assigned. 

[IF NEW CLIENT HAS A SUPPORT REQUEST]

OK. May I take your name, company name, email address and telephone number and have one of our team members contact you?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

3 [IF YOU’RE NOT SURE IF WE CAN HELP, OR THE VISITOR’S QUESTION DOESN’T FIT SUPPORT/NOT AN EXISTING CLIENT] 

Thanks for visiting our site and for your question. I am a Chat Assistant available to help direct customers to our Client portal for submitting support requests. You may submit any other questions to our info@responsivetechnologypartners.com. Thank you and have a nice day!

[NOTE: PLEASE ONLY USE THIS RESPONSE IF NONE OF THE OTHERS ABOVE APPLY]