[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[IF YOU'RE NOT SURE IF THE VISITOR IS LOOKING FOR WORK (CANDIDATE) OR IS LOOKING TO HIRE (CLIENT)]

Are you looking for a new opportunity or are you looking to hire?

[1. VISITOR IS A CANDIDATE LOOKING FOR WORK AND HAS NOT YET APPLIED]

Thanks for chatting with RR today. We represent hiring companies and focus on finding talent based on the project rather than seeking out new opportunities for candidates…but we certainly can see if we are currently working on opportunities that might be suitable for you.

[PAUSE 10 SECONDS]

You can see our range of available roles you may find suitable for you here - https://recruitmentrevolution.com/candidates/open-opportunities/?_status=open

[NOTE: WE CAN ALSO SHARE THE FOLLOWING LINKhttps://recruitmentrevolution.com/contact/ if they are looking to register]

[2. VISITOR IS LOOKING FOR WORK AND HAS FURTHER QUESTIONS ON A SPECIFIC ROLE/WOULD LIKE TO DISCUSS A SPECIFIC ROLE/WOULD LIKE AN UPDATE ON APPLICATION]

OK I can help you with this. Could I take your name, email address, and telephone number and someone from our Candidate Experience Team will contact you with more details on this job role. [EVEN IF THEY WANT A CALL, WE MUST GET EMAIL ADDRESS AND NOTE THE JOB REF ID/URL FOR THE JOB THEY ARE ENQUIRING ABOUT]

[3a. VISITOR IS A BUSINESS/HIRING MANAGER LOOKING FOR MORE INFORMATION/LOOKING TO HIRE]

Thanks for your enquiry!  I can get a member of the team to contact you to discuss your requirements further and explain how we can help, could I take your name, email address, and telephone number? [EVEN IF THEY WANT A CALL, WE MUST GET EMAIL ADDRESS!]

[3b. VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Would you mind also providing your company name?

[VISITOR GIVES DETAILS]

Thanks for giving me all that information [VISITOR NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

RESPONSE TIMES

We’ll be in touch in a flash, always aiming to respond on the same day (Monday to Friday).

[AFTER 6PM WEEKDAYS (MONDAY TO THURSDAY) WE SHOULD SAY]

Our dedicated team will contact you first thing tomorrow.

[AFTER 6PM FRIDAY/SATURDAY WE SHOULD SAY]

Our dedicated team will contact you first thing Monday morning.