I am really sorry to hear that you’ve had difficulty getting through.I will be happy to help you get an update on your job application. If I could take your name, email address and phone number, we will pass this over to the team to have a look at and come back to you asap. 

[VISITOR GIVES DETAILS]

Would you mind also confirming the job reference number that you have applied for?

[VISITOR CONFIRMS JOB REFERENCE]

Thanks for providing this information [VISITOR FIRST NAME], a member of the team will be in touch.

[VISITOR THANKS]

You're welcome. Thanks for contacting RR today.