[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - IF NEW CUSTOMER - BOOK A DEMO]

[VISITOR STATES REQUIREMENT - IF EXISTING CUSTOMER LOOKING FOR SUPPORT - USE SUPPORT SECTION]

[FOR ANYTHING ELSE]

I can get a member of the team to contact you regarding this. If I could take your name, email address and telephone number, we’ll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!