[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks. Could I take your company name and number of employees too please?

[VISITOR GIVES DETAILS]

Thanks, [VISITOR FIRST NAME]. We’ll be in touch asap!

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!