[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[IF VISITOR IS INQUIRING ABOUT AN ALREADY SUBMITTED QUERY, INFORM THEM WE ARE CURRENTLY WORKING THROUGH ALL ENQUIRIES AND WE WILL BE IN TOUCH ASAP.]

Yes, we can help. Can you tell me a little more about your case, please?

[PAUSE 10 SECONDS]

Can you confirm your employment location,  start and end date please?

[PAUSE 10 SECONDS]

Have you been offered a settlement agreement?

[PAUSE 10 SECONDS - CONSULTATIONS DO NOT HAVE TO BE VIA TELEPHONE!]

We can offer a free 30 minute telephone enquiry with an employment law specialist if yours is a matter we can assist with. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME]. We’ll be in touch ASAP.  [DO NOT GIVE A TIME FRAME]

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Employment services offered:

• Agency Worker Rights
• Bullying and Harassment
• Constructive Dismissal
• Discrimination
• Disciplinary Hearings
• Equal Pay
• Exit Strategy
• Grievances at Work
• Holiday Pay
• Maternity and Shared Parental Rights
• Part-Time Rights
• Redundancy
• Settlement/Compromise Agreements
• Travel Time
• TUPE
• Unfair Dismissal
• Wage Claims
• Whistleblowing