1 [VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

2 [VISITOR STATES REQUIREMENT]

OK. I can get a member of the team to contact you. Just to make you aware, I will need a contact phone number from you in order to enter and progress your enquiry on to our system – will that be OK with you?

[IF NOT OK AND VISITOR WON’T GIVE TELEPHONE NUMBER]

I’m sorry, but I am unable to submit your enquiry to my team without entering a telephone number, as we will require this to be able to properly service your needs

[IF OK TO GIVE TELEPHONE NUMBER]

Thanks. If I could take your name, email address and telephone number, someone from the team will be in touch asap.

[YOU MUST GET PHONE NUMBER - IT’S NOT A LEAD WITHOUT IT! - IF THEY REFUSE TELL THEM WE CAN’T HELP]

3 [VISITOR GIVES NAME & CONTACT DETAILS]

[FOR DRIVING OFFENCES]

Can you tell me where this happened?

[PAUSE 5 SECONDS]

Do you have a court hearing date?

[PAUSE 5 SECONDS]

Which court are you due to appear before?

4 [VISITOR ANSWERS QUESTIONS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

5 [VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

• Motoring Law
• Criminal Defence
• HR and Employment Law for Individuals
• Road transport Law
• Health and Safety Law
• Commercial Litigation
• Debt Recovery for Businesses