What are your office hours?
 Thank you for contacting us. Can I ask who I'm speaking with? 

[VISITOR GIVES NAME] 
Thank you, [NAME]. Can you confirm which office you are looking for the opening hours for?

[VISITOR CONFIRMS]
  • Salisbury: Monday to Friday, 8:30 AM - 5:30 PM. Saturday and Sunday are closed.
  • Andover: Monday to Friday, 8.30 AM - 5:30 PM. Saturday and Sunday are closed.
  • Romsey: Monday to Friday, 9 AM - 5PM, Saturday and Sunday are closed.
  • Witney: Monday to Friday, 9 AM - 5 PM, Saturday and Sunday are closed.
  • Salisbury: Monday to Friday, 8.30 AM - 5.30 PM, Saturday and Sunday are closed.
  • Bank Holidays: Closed.

[PAUSE 10 SECONDS]

Is there anything else I can help with today?
 
[YES - ASSIST FURTHER] 
[NO - THANK THEM FOR THEIR TIME]