Script steps
[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Thank you for contacting us. Can I ask who I'm speaking with? 

[VISITOR GIVES NAME] 


Thank you, [NAME]. How can I help you today?

[VISITOR STATES REQUIREMENT- CRIMINAL LAW CAN ONLY BE DEALT WITH AT SALISBURY OFFICE]

Thank you for providing those details. I can ask a member of the team to contact you. Could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thank you. Can you also confirm your preferred branch? We have offices in Andover, Romsey, Salisbury, Totton and Witney? [DO NOT ASK IF SPECFIC STAFF MEMBER HAS BEEN MENTIONED]

[VISITOR CONFIRMS BRANCH]

Thanks for confirming [VISITOR FIRST NAME].  Please leave those details with me and I will ask the team to contact you as soon as they can to discuss this further. 

[VISITOR SAYS THANKS/CONFIRMS]

 Is there anything else I can help with today? 
 
[YES - ASSIST FURTHER] 
 
[NO] 

You’re welcome. Thanks for visiting and have a lovely rest of your day.

Services offered:

Personal
  • Criminal Law (Salisbury office only)
  • Dispute Resolution
  • Employment Law for Employees
  • Family Law
  • Immigration (not asylum)
  • Property
  • Wills, Estate Planning and Probate

Business
  • Commercial Property
  • Commercial Litigation
  • Corporate and Commercial
  • Employment Law for Employers
  • Immigration for Businesses (not asylum)
  • Schools and Education

Military
  • Administration Action
  • Armed Forces Conveyancing
  • Armed Forces Court Representation
  • Armed Forces Family Law
  • Armed Forces Service Complaints
  • Armed Forces Service Injury
  • Armed Forces Wills and Powers of Attorney
  • Continuity of Education Allowance 

Charity
  • Charity Property
  • Family Charities and Foundation

SERVICES NOT OFFERED
Notary services