Thank you for contacting us. Can I ask who I'm speaking with?
[VISITOR GIVES NAME]
Thank you, [NAME]. Due to the amount of time needed to accurately assess your situation and to fully explain your rights, we do not currently offer no-win no-fee arrangements or conditional fee agreements.
[PAUSE 10 SECONDS]
If you provide me with further details about your enquiry, I can pass your details onto the team for them to discuss our approach with you. Would you like me to do this?
[YES - SCRIPT STEPS]
[NO - THANK VISITOR FOR THEIR TIME]
[PAUSE 10 SECONDS]
If you provide me with further details about your enquiry, I can pass your details onto the team for them to discuss our approach with you. Would you like me to do this?
[YES - SCRIPT STEPS]
[NO - THANK VISITOR FOR THEIR TIME]