Thank you for contacting us. Can I ask who I'm speaking with?
[VISITOR GIVES NAME]
Thank you, [NAME]. We do not currently offer legal aid as part of our services. There are local law firms who can offer this service, or Citizens Advice Bureau may be able to assist further.
[PAUSE 10 SECONDS]
Is there anything else I can help with today?
[YES - ASSIST FURTHER]
[NO - THANK THEM FOR THEIR TIME]