Complaints Procedure

Thank you for contacting us. Can I ask who I'm speaking with?

[VISITOR GIVES NAME]

Thank you, [NAME]. We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

[PAUSE 10 SECONDS]

We will always try and resolve any issues with you directly as they are raised. However, if you have a complaint, which you have not been able to resolve with the person within the firm who is responsible for the day to day conduct of the matter, you can raise it with our Complaints Partner by writing to Cheryl Glynn-Baker at 45 Castle Street, Salisbury, SP1 3SS, emailing cheryl.glynn-baker@parkerbullen.com or calling 01722 412000.

[PAUSE 10 SECONDS]

You can review our complaints procedure here: https://www.parkerbullen.com/site/help/complaints/

[PAUSE 10 SECONDS]

Is there anything else I can help with today?

[YES - ASSIST FURTHER]

[NO - THANK THEM FOR THEIR TIME]