Thank you for contacting us. Can I ask who I'm speaking with?
[VISITOR GIVES NAME]
Thank you, [NAME]. We are flexible with our appointments and can offer you either an in-person meeting, online meeting, or a telephone call. Which would be most appropriate?
[VISITOR CONFIRMS]
Thanks for confirming, [NAME].
[VISITOR CONFIRMS]
Thanks for confirming, [NAME].
[SCRIPT STEPS]