[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. Would you prefer to be contacted via telephone or email?

[VISITOR CONFIRMS PREFERRED CONTACT METHOD]

Thanks, we’ll be in touch via [CONTACT METHOD] asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting.