[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

OK. So I can check if you’re in our service area, could I take your postcode?

[VISITOR GIVES POSTCODE - CHECK IT ON THE MAP - https://www.google.com/maps/d/u/0/edit?mid=1wI62nFQp6Xx7OsQ39_kf8ajJCKEIdH1_&usp=sharing]

[IF IN THE SERVICE AREA]

Thanks. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

[IF NOT IN THE SERVICE AREA]

Sorry, but you’re outside of our service area, so we’re not able to help you.