[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Is there anything you need help with today?

[VISITOR STATES REQUIREMENT]

OK, I can get a member of the team to help with that. Are you already a customer of ours?

[IF YES & TECHNICAL ISSUE]

Thank you. It would be best for you to submit a support ticket. You can do that here, and someone will get back to you as soon as possible: https://nim.host/ticket 

[IF YES & NON-TECHNICAL ISSUE]

Thank you. It would be best for you to contact your Account Manager. You can do that via email: sales@nimbushosting.co.uk.

[IF NO] 

Okay. Can I take your name, email address, and contact number? 

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for sharing those with me, [VISITOR FIRST NAME]. Someone will be in touch as soon as possible.

[VISITOR SAYS THANKS/CONFIRMS]

[ADD ALL LEADS HERE - https://nimbushosting.co.uk/melu]