[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME] and part of the reception team here at Next Level Business. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

[IF INTERESTED IN A SERVICE]

Book discovery call - https://calendly.com/nlb/discoverycall

Thanks. Your discovery call has been booked for [DAY/DATE/TIME]. You’ll receive an email shortly confirming this. We look forward to speaking with you soon!

[ANYTHING ELSE]

OK. So I can get a member of the team to contact you, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!