We want to give you the best possible service, and if you become unhappy or concerned, you should inform us immediately so we can try to resolve the problem. I can take details here and pass it onto the team so they can come back to you right away.

[PAUSE 10 SECONDS]

Could I first take your name, email address and telephone number?

[VISITOR CONFIRMS DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me the name of the solicitor you are working with?

[VISITOR CONFIRMS SOLICITOR NAME]

Thanks. Finally, can you briefly tell me what has happened?

[VISITOR CONFIRMS PROBLEM]

I'm sorry to hear this. I will urgently pass this onto the team and someone will be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You're welcome.