Yes, of course. Can I take your name, email address and telephone number, and I'll get a member of the team to update this for you.

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME]. Can you confirm the time and date of your original consultation?

[VISITOR CONFIRMS TIME & DATE]

[IF THEY WANT TO RESCHEDULE]

Thanks. When would you prefer the rearranged consultation to take place?

[VISITOR CONFIRMS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We'll confirm the new consultation date and time asap.

[RAISE AS A CLIENT LEAD]

[IF THEY WANT TO CANCEL]

Thanks. Sorry you wish to cancel. Could you tell me why you no longer need the consultation?

[VISITOR CONFIRMS WHY THEY'RE CANCELLING]

Thanks [VISITOR FIRST NAME]. We'll confirm the cancelation asap.

[RAISE AS A CLIENT LEAD]