Script steps

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Script steps

[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT]

Thanks. Are you an existing client?

[VISITOR CONFIRMS YES OR NO - IT DOESN'T MATTER WHAT THE ANSWER IS]

Thank you for confirming. Is your issue ongoing?

[VISITOR CONFIRMS YES OR NO - IT DOESN'T MATTER WHAT THE ANSWER IS]

Thanks. So I can get a member of the team to contact you, could I take your name, email address and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Can you also confirm the first line of your address, your postcode and your preferred office?

[VISITOR CONFIRMS LOCATION AND PREFERRED OFFICE]

[IF A DISPUTE]

Thank you for that information. Can I also confirm the opposite party's name and address?

[IF CONVEYANCING (SOMETHING TO DO WITH BUYING/SELLING HOUSES OR PROPERTY)]

Thank you for that information. Could you confirm whether it is the sale or purchase you need, and also whether it's commercial or residential?

[VISITOR PROVIDES DETAILS]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

Services offered:

Business

Personal