[IF THEY WANT TO LEAVE A REVIEW]

Yes, thank you! You can leave a review here - [LINK NEEDED]

[IF THEY WANT TO GIVE FEEDBACK]

Thank you! I can pass your feedback onto the team. Could I take your name and email address first?

[VISITOR GIVES DETAILS]

Thanks [VISITOR FIRST NAME]. If you could now give me your feedback, I'll pass it onto the team.

[VISITOR GIVES FEEDBACK - IF POSITIVE]

Thanks for your positive feedback, [VISITOR FIRST NAME]! I'll pass this onto the team now.

[VISITOR GIVES FEEDBACK - IF NEGATIVE]

I'm sorry you've not had the best experience, [VISITOR FIRST NAME]. I'll pass this onto the team now and someone will be in touch to help.