[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - MAKE SURE IT'S FOR SOMETHING THEY DO, AND NOT GENERAL LAW (SEE LIST AT THE END OF SCRIPT STEPS)]

OK. I can get a member of the team to contact you to arrange a free 30 minute consultation to discuss your requirements and give you a quote. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me where you are based?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

THINGS THEY DO:

Premises licence for business, festival or events.

Event Management Plans

Noise Management Plans

Compliance documentation

Safety Advisory Group attendance

Representation at Committee Hearings where required

Acoustics

Food safety

Health & safety

Crowd management

Crowd safety

Training

THINGS THEY DON'T DO:

General areas of law such as:

Family law

Wills and probate

Conveyancing

Criminal law

Personal injury