[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[1. VISITOR STATES REQUIREMENT - THEY WANT A SPECIFIC PRODUCT]

OK, you can order most of our products online via our website. You can find what you need here - [GIVE LINK BELOW TO SECTION RELEVANT TO THEIR REQUIREMENTS]

Office chairs - https://www.meridianofficefurniture.co.uk/office-chairs/

Office desks - https://www.meridianofficefurniture.co.uk/office-desks/

Office storage - https://www.meridianofficefurniture.co.uk/office-storage/

Meeting areas - https://www.meridianofficefurniture.co.uk/meeting-areas/

Reception & Welcome areas - https://www.meridianofficefurniture.co.uk/reception-and-welcome-areas/

Bistro Breakout & Canteen - https://www.meridianofficefurniture.co.uk/bistro-breakout-and-canteen/

Office accessories - https://www.meridianofficefurniture.co.uk/office-accessories/

[2. VISITOR STATES REQUIREMENT - THEY WANT A SERVICE OR SOMETHING BESPOKE]

OK. I can get a member of the team to contact you to discuss your requirements. If I could take your name, email address and telephone number, we'll be in touch asap.

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]. Could you also tell me where you are located?

[VISITOR CONFIRMS LOCATION]

Thanks for giving me all that information, [VISITOR FIRST NAME]. We’ll be in touch asap.

[VISITOR SAYS THANKS/CONFIRMS]

You’re welcome. Thanks for visiting!

PRODUCT CATEGORIES THEY SELL:

Office chairs

Office desks

Office storage

Meeting areas

Reception & welcome areas

Bistro Breakout & Canteen

Office accessories

SERVICES THEY PROVIDE:

Office design

Office acoustics

Display Screen Equipment (DSE) assessments

Office fit out

Office refurbishment