We include all the vital information about the chat:

• Visitors name, email address and telephone number (unless they choose not to share this information)
• Subject – the main objective of the chat
• Full chat transcript – everything that was said between the visitor and our operator
• Operator comments – additional information that you might find useful

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We can also add custom fields so that our operators can ask and record additional information that is important to you, for example, company name, location, etc.

Additional information shown in the email:

• Referrer – the website the visitor was on before they came to your website
• Chat Started URL – the page on your website where the visitor started the chat
• Chat duration – the total amount of time spent on the chat
• Visitor location – the location of the visitor. This is based on their IP address, so it may not be accurate depending on how they’ve connected to the Internet
• Visitor OS –  the operating system the visitor is using, for example Windows 11
• Visitor IP – the IP address of the visitor
• Visitor browser – the browser the visitor is using, for example Chrome