Once Melu is live, your free trial (Live Chat and/or Facebook Messenger) or first month of WhatsApp has begun, and you’ll start seeing the benefit of having real people available to your prospects 24/7.

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At this point, we’ll book in a review call for the end of your trial/first month. During this call we’ll get your feedback on how things have gone, any updates that can be made to the knowledge base and confirm the pricing, should you wish to continue using Melu on your chosen channel(s).

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Whenever we handle a conversation, our team will tag it based its nature (full list of tags can be found here - https://meluchat.com/faqs/#tags). If the conversation needs your attention, it’ll be tagged so that an email notification is sent. This email contains the transcript, plus lots of other useful information (more on these here - https://meluchat.com/faqs/#emailnotifications).

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All conversations we handle, regardless of tag, are available in your client portal for you to review or download.

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To work out pricing, we only count raised conversations – these are ones where the visitor has a valid interest in your products/services, or is an existing customer using one of your channels for their convenience.

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If at any point during your free trial or first month you wish to talk to us about anything, we’re here. If you just want to comment on a conversation, update the knowledge base, or anything else, you can always email the support team here – support@meluchat.com.