When a conversation has been completed, our operator will wrap it up, making sure all the relevant information is recorded.

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Part of the wrap-up is to assign a tag based on the outcome of the chat. Every chat is tagged, and all of them will appear in your client portal categorised by the tag type.

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By default, certain tags also send you an email notification, as they require your attention. The tags that send a notification can be chosen on a per-user basis in the client portal.