[VISITOR STARTS CHAT]

Hi, my name is [OPERATOR FIRST NAME]. Can I help you with anything today?

[VISITOR STATES REQUIREMENT - CHECK IF IT'S FOR LIVE CHAT, WHATSAPP OR FACEBOOK MESSENGER]

[1. IF THEY WANT TO KNOW PRICING]

[LIVE CHAT]

Thanks for your interest in Live Chat! We offer an initial free trial, after which the on-gong price per month is based on the volume of raised conversations we handle. Our standard package that covers up to 50 raised conversations with 24/7 coverage is £249 + vat per month. Almost 80% of our clients are on our standard package and it works out at just 32p per hour! If you think you will get more than 50 raised conversations a month, we can provide you with a quote here - https://meluchat.com/quote-live-chat/

[WHATSAPP]

Thanks for your interest in WhatsApp! We don't a free trial due to the time and complexity required to set things up. Our standard package that covers unlimited raised conversations with 24/7 coverage is £149 + vat for the first month. There is also a one-off set-up fee of £99 + vat. At the end of your first month, we'll confirm the volume of raised conversations and the price for the next and subsequent months. Our standard package that covers up to 50 raised conversations with 24/7 coverage is £249 + vat per month. Almost 80% of our clients are on our standard package and it works out at just 32p per hour! If you think you will get more than 50 raised conversations a month, we can provide you with a quote here - https://meluchat.com/quote-whatsapp/

[FACEBOOK]

Thanks for your interest in Facebook Messenger! We offer an initial free trial, after which the on-gong price per month is based on the volume of raised conversations we handle. Our standard package that covers up to 50 raised conversations with 24/7 coverage is £249 + vat per month. Almost 80% of our clients are on our standard package and it works out at just 32p per hour! If you think you will get more than 50 raised conversations a month, we can provide you with a quote here - https://meluchat.com/quote-facebook/

[PAUSE 10 SECONDS]

If you request a quote, it will come through instantly via email once you've verified your email address, so you won't need to wait long!

[IF THE VISITOR ASKS WHY YOU CAN'T QUOTE YOURSELF]

Sorry, but we can only provide our standard pricing here. You would need to give us more information via the quote forms so an member of the team can give you a bespoke price if necessary.

[2. IF THEY WANT TO KNOW MORE]

Sure, I can book you in for a quick call so a member of the team can tell you more about Melu and show you how it works. [OFFER A TIME VIA CALENDLY - https://calendly.com/melu/discovery-call]

[IF THEY DON'T WANT TO BOOK A CALL]

OK, no problem. So I can get a member of the team to contact you instead, could I take your name, email address, and telephone number?

[VISITOR GIVES NAME & CONTACT DETAILS]

Thanks [VISITOR FIRST NAME]! Could you confirm which service(s) you're interested in? [LIVE CHAT, WHATSAPP OR FACEBOOK - OR ALL]

[IF LIVE CHAT IS INCLUDED IN THEIR INTEREST]

Thanks. Can you also confirm the website address that Live Chat would appear on?

[VISITOR CONFIRMS WEBSITE]

Thanks [VISITOR FIRST NAME]! I'll pass this onto the sale team now, and they will email you asap with a quote and opportunity to arrange a demo if you'd like to know more.

[VISITOR SAYS THANKS]

You're welcome! Thanks for visiting Melu!